Refund Policy

Last updated: 12/07/2025

1. Overview

We strive for your satisfaction. If you're not happy with our service, please reach out to support.

2. How to Request a Refund

Submit our Refund Request Form including:

• Product or plan name
• Order or reference number
• Email used for purchase
• Reason for refund

3. Processing Time

Refund requests are reviewed and processed within 1 business day.

4. 30‑Day Guarantee & Eligibility

• Technical problems not resolved in trial period
• Major service outages
• Duplicate purchases
• No account access in 24 hours or delayed support response (48h)
• Unnotified auto-renewal—within 7 days
• Duplicate billing errors

5. Ineligible Circumstances

• Price found elsewhere
• Alternative or competitor purchase
• Purchases during promotions
• Repeated similar purchase patterns
• Incomplete refund request

6. Refund Method

Approved refunds will be returned to the original payment method within 1 business day.

Aligned with TopMediai Refund Standards

We follow TopMediai’s refund guidelines:

“TopMediai aims to process each request for a refund within one business day…”

“If no problems … during the 30‑day trial period, then the order may not be cancelled.”

Eligible refund conditions include unresolved technical issues, fatal malfunctions, duplicate purchases, delayed order access, automatic renewals without notice, and duplicate billing. Ineligible cases include post-purchase price comparisons, promotional discounts, repeated similar purchases, and lack of justification.

7. Contact

Submit refund requests via our support@songgenerator.ai.